The buyers should immediately (within two days of receiving the merchandise) contact the Vendor (not eChum.com) directly if they have any issue with the merchandise and return the merchandise in the condition as received to the Vendor for a refund. Every retail Vendor has its own rules (displayed with a link under each item on eChum.com) regarding returns and refunds. The merchandise should be received by the Vendor within a maximum of 10 days to qualify for a refund. The refunds are processed immediately upon Vendor approval and are credited to the Buyer’s payment method by eChum.com.